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Dec Lee flies into new role at American Airlines Charlotte hub

Lee, the new head of American Airlines' hub in Charlotte, says employees are the front line when dealing with customers. He started his role several months ago, after longtime American executive Terri Pope retired.
John D. Simmons The Charlotte Observer
Dec Lee flies into new role at American Airlines Charlotte hub 2:14

Dec Lee flies into new role at American Airlines Charlotte hub

A look inside the exclusive Chase Sapphire Cardmember Tent at the PGA Championship 1:20

A look inside the exclusive Chase Sapphire Cardmember Tent at the PGA Championship

Uptown Charlotte's hotel market is booming 1:11

Uptown Charlotte's hotel market is booming

Pfeiffer University is rising to new heights 0:55

Pfeiffer University is rising to new heights